Online Order - Poor service - no product

I’m writing this complaint with the utmost disgust for what’s going on at Makro Online center. After I placed my order and seeing that there was no progress I decided to dig deeper and find out what’s really going on in this company. After further research on Hellopeter I have come to realize that this company is *********** and completely failing their customers in so many ways that this needs to be escalated to a point where Makro either shuts down its non performing online department. I placed an order which stated it would be ready in 5-7 days for store collection. After two weeks I received no communication, despite having to wait over ten mins for the call center to answer. After numerous calls they informed me that NO store has the item in stock. Yesterday I received a call stating that there is one item at the store but the box is opened and I must go to the store inspect it and see if I’m happy. Iv checked other Massmart Holding stores and they have the item in stock, why is this a problem and why should I have to wait and now accept an open printer? There are countless complaints of the company not fulfilling their online orders and I cant understand why up to now these issues have not been resolved and the online department is surviving. After reading these complaints I feel we as consumers need to stop this ********* “service” by reporting this to the CPA. order #MAK***