BK
Berno K
1 reviews | Active since Nov 2019
14 Jan 2020, 11:44
Online order not yet delivered
I have ordered an item online on the 28 November. The items has not yet arrived. Each time I contact them, I get a different reason as to why it has not yet been delivered. Struggling to get through to a consultant.
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Makro's replyOfficial
15 Jan 2020, 10:37Good day Berno
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we apologize that you haven't been assisted thus far, we assure you that this is certainly not the service you can expect at any of our Makro platforms.
Please allow us to address and deal with the matter internally and we shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we apologize that you haven't been assisted thus far, we assure you that this is certainly not the service you can expect at any of our Makro platforms.
Please allow us to address and deal with the matter internally and we shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply15 Jan 2020, 10:37
Official
Good day Berno
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we apologize that you haven't been assisted thus far, we assure you that this is certainly not the service you can expect at any of our Makro platforms.
Please allow us to address and deal with the matter internally and we shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we apologize that you haven't been assisted thus far, we assure you that this is certainly not the service you can expect at any of our Makro platforms.
Please allow us to address and deal with the matter internally and we shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team