ONLINE ORDER NOT RECEIVED AND NO FEEDBACK

I placed an order on Makro online 08 November. On the 13th November i recieved an sms to advise my delivery had been cancelled then on the 14th @ 11h07 I recieved an sms with the driver name and cell number and told my order would arrive shortly then at 14h29 I recieved yet another sms saying the delivery had been cancelled. I called the driver who advised he was going then to collect it. I emailed the online support yesterday to find out where my order is 11 days after placing my order after 3 reminders and no response i called the help centre, the lady couldnt even assist, I then recieved an email this morning advising they were looking into it and still no feedback. Makro you were quick to take my money out my account yet the after sales service is DISGUSTING. Can somebody find out where my order is and have it delivered.