CL
Cherise L
1 reviews | Active since Sept 2015
07 Sept 2017, 15:54
Online order not processed!
I ordered an item from Makro online on the 28th of August. It was supposed to be 2-5 days delivery. I phoned yesterday (06 September 2017) only to be told my order was never captured. Since phoning the consultant keep telling me he will get back to me but he only returned on of my calls. I keep getting told that I will have feedback by a certain time but I don't. Today I was told my order is with the couriers but it can't be delivered due to a system error and the chances are I won't get it tomorrow. I order a lot from places like Takealot and Loot and I have never had such bad service. I will definitely never order from them again and rather stick to online stores that I know deliver on good service.
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Replies (2)
Makro's replyOfficial
11 Sept 2017, 08:02Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.
Regards
Mbali Makhanya
Best regards,
Makro's reply11 Sept 2017, 08:02
Official
Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.
Regards
Mbali Makhanya
Best regards,
CL
Cherise L's updateReviewer Update
13 Sept 2017, 14:25Dear Mbali,
My query still hasn't been resolved. I was told on Friday that there was no stock and since then I have been waiting for my refund. This is so infuriating. I literally phone Makro several times a day. No one phones me back - I am always having to phone. I have NEVER received such bad service from an online store. There is no follow through.
CL
Cherise L's update13 Sept 2017, 14:25
Reviewer Update
Dear Mbali,
My query still hasn't been resolved. I was told on Friday that there was no stock and since then I have been waiting for my refund. This is so infuriating. I literally phone Makro several times a day. No one phones me back - I am always having to phone. I have NEVER received such bad service from an online store. There is no follow through.