Online order not delivered

I have had the worst experience with an online order at Makro. My order had been confirmed the 20th December 2023 and delivery estimate said within 3-5 working days. My order was furniture and split in 4 deliveries. The first item was delivered in time and the rest was I had to wait a week or two. Eventually another item was delivered after a week. It was in January 16th when I sent an email regarding the remaining items that had not been delivered, now was the queen headboard and the queen bed set. After my enquiry, and an escalation of the case from their side, the headboard was delivered. A week had passed and I then enquired about the delay of the bed, they had explained that the supplier does not deliver in December holidays but this is now 18th January and the bed had not been delivered, however the consultant confirmed that will be delivered on the 23rd January 2024 or I can get a refund. I chose to rather wait as it was not long till that date. I regret that decision because it's till today 27th of January 2024 that I have not received the bed. I am very disappointed at this point and on the 24th after I realized that my order is still not delivered I had to request for a refund. They had promised for a refund within 3-14 working days. More time wasted and I cannot utilize my money or enjoy the product. I am never going to buy online at makro again as this was the worst I could ever experience, and they take days before they respond to emails. The last consultant that I bot texted had told me to email that conversation to myself after I've asked him to.