TF
Tarryn-Leigh Frans
1 reviews | Active since May 2014
03 Dec 2021, 16:13
Online Order not delivered and impossible to cancel
I placed an online order on the 26th November and by the 30th, the order status was updated to delivered to customer and order complete. I’m yet to receive the delivery and have attempted to get this resolved since. The service from the customer care consultants is poor. I’m still waiting for feedback and now just want to cancel the order. Not even a cancellation can be done easily. I’ve sent emails to the customer care, called and even tried to get a response on Twitter but nothing seems to get them to take action.
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Replies (2)TF
Tarryn-Leigh Frans's updateReviewer Update
04 Dec 2021, 10:24Thanks for getting back to me via email but I’m still no closer to resolution. I received an email from Mpho Moruthane with a Wumdrop reference advising that delivery will happen today but this morning I received a refund invoice. Now I’m not sure if I’m to expect delivery today or a refund of my Discovery miles? Can somebody at Makro please tell me what’s going on???
TF
Tarryn-Leigh Frans's update04 Dec 2021, 10:24
Reviewer Update
Thanks for getting back to me via email but I’m still no closer to resolution. I received an email from Mpho Moruthane with a Wumdrop reference advising that delivery will happen today but this morning I received a refund invoice. Now I’m not sure if I’m to expect delivery today or a refund of my Discovery miles? Can somebody at Makro please tell me what’s going on???
TF
Tarryn-Leigh Frans's updateReviewer Update
07 Dec 2021, 10:16Thanks for the update. I can confirm that my a discovery miles have been refunded.
TF
Tarryn-Leigh Frans's update07 Dec 2021, 10:16
Reviewer Update
Thanks for the update. I can confirm that my a discovery miles have been refunded.