Online order not delivered after more than a month

I made my first online order for Makro on 20 October 2019. 7 bottles of wine, some Lego for the kids and one or two other things. first delivery was in about 3 day, two bottles of wine. The next day I phoned them and in another 3-4 days the Lego was delivered. I phoned again to say that 5 bottles of wine was still outstanding. noting happend. I phoned again. Nothing happend. I phoned again asking to speak to a manager and the operator told me that this is not a store and there is no manager... I then asked her if there is someone in charge that I can speak to, she then rep**** that she has a "team leader". After holding for about 5 minutes she told me that all the team leaders is in a meeting and that they will call me as soon as they are done. Nothing happend... the next day I called again, I asked directly to speak to the team leader whom finally was available. this was a week ago, I have had about 3 call back from him tell me that he cannot get hold of the Cape Gate store and that they are not replying to his e-mail. yesterday and today I have had 3 calls from Cape Gate to ask me if I have received my parcel.. I have still not. they cannot tell me where it is and cannot check on their system so that is why they are calling me to check. this has now been 1 month and 2 day and the order is still not complete. I would not advise anyone to ever support Makro online, they do not have a competent system for tracking orders and no one can give you an answer as to where your items is. but they are happy to have my money and give me extremely bad service in return. I will not be returning to Makro.