Online order not being delivered!

Ordered something from Makro Online on the 27/06/2025 1:56pm and according to the app it was supposed to be delivered on the 07/07/2025. On 07/07 I checked the status of the order was still stuck on "Order Placed, Jun 27". I then decided to send an email to Makro Online support as there was clearly an issue.

They tried to call me 08/07/2025 where I was unfortunately busy in a meeting, but I did see they responded to my email. Which they mentioned something like the parcel normally takes 7 - 14 working days depending on my location, which is Durban so not too sure why so long as the app already gave me a Delivery date for 07/07/2025. None the less I saw the status of the order finally changed to "Ready To Ship, Tue Jul 08".

Guess what, today is 09/07/2025 and that status is still the same "Ready To Ship, Tue Jul 08". I did reply on their email now to ask, but surely, I shouldn't ask every day? I thought let me try their Whatsapp support and see... As per their whatsapp support my parcel was supposed to be delivered 07/07/2025 and that they will put me through to someone to help....but Im still waiting for the help.

Makro is the worst online shopping experience ever! DO NOT BUY FROM THEM, I REPEAT! DO NOT BUY FROM THEM!