Online Order no Delivery in sight

Item: Makro
Rating: 1
Author: Jerome R

I am very dissatisfied with your online service my order, has still not be delivered, order placed 13 June, I spoke 5 times to your call centre ***, advised delivery will happen on Friday 03/07/2020? Did not receive it – can you provide proper feedback? will be one month soon and I have not got my item. Your call center makes me hold for min 20min at a time only to cut me off, no one ever calls back or cares, also I have emailed your service desk no response still???

Helpful (0)

Replies (1)

Makro's replyOfficial

08 Jul 2020, 15:54

Good day Jerome,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply08 Jul 2020, 15:54

Official