Online Order. No arrival - no assistance
Placed an online order on April 12 - shown as packed on April 13 and has never been delivered. An email, 4 calls to the Online Call Centre, an hour visit to Online Collections ( Congela at Montague Gardens can confirm ) and absolutely no assistance to resolve this issue except for telling me that Value Express have the package - which clearly they don't.
All I want is a refund - no more excuses - no more stories.
I have just spoken to Tebogo and she has said that she will get the refund logged - so please make sure this is done.
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Replies (1)'s updateReviewer Update
30 May 2023, 17:04Hi All
Following this complaint, David managed to find the POD which shows that the package was received by our Branch Supervisor in April and not passed on to the correct recipient.
Our sincere apologies to David and the team at Makro and thank you for sorting this out for us.
Kind Regards
Following this complaint, David managed to find the POD which shows that the package was received by our Branch Supervisor in April and not passed on to the correct recipient.
Our sincere apologies to David and the team at Makro and thank you for sorting this out for us.
Kind Regards
's update30 May 2023, 17:04
Reviewer Update
Hi All
Following this complaint, David managed to find the POD which shows that the package was received by our Branch Supervisor in April and not passed on to the correct recipient.
Our sincere apologies to David and the team at Makro and thank you for sorting this out for us.
Kind Regards
Following this complaint, David managed to find the POD which shows that the package was received by our Branch Supervisor in April and not passed on to the correct recipient.
Our sincere apologies to David and the team at Makro and thank you for sorting this out for us.
Kind Regards