Online order nightmare

Item: Makro
Rating: 1
Author: Mthuthuzeli R

Online order was placed on the 14th of May 2020 and acknowledged on the 16th May 2020. To-date (02 June 2020), I have not received any feedback Regarding the whereabouts of my parcel. Their customer service is appalling as you spend time waiting for someone to attend to your call, only to be told that they will respond via email. No sense of urgency at all! I called for the 2nd time to follow up following a lack of feedback and requested to be assisted by a superior. I was told by the consultant to hold and the line went dead. I have provided my details but no one has reverted back to me.

Helpful (0)

Replies (1)

Makro's replyOfficial

06 Jun 2020, 15:51

Good day Mthuluzeli,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply06 Jun 2020, 15:51

Official