Online order missing / calls not answered

I placed an online order Monday 20 July. Got message 21 July to say it is ready at the PE branch for collection. Tried to phone on Friday 16.00 to confirm in order. Had to HOLD for 15 minutes and nobody answered the phone. After going there, my order was NOT there. Staff member said it would arrive today. Someone phoned me this morning to say it wasn't there yet but would phone me when it does arrive. After waiting for hours, I have just tried to call the branch to get an update only to hold for 20 minutes and still nobody answers the phone. This is unacceptable service!? I am really disappointed and doubt I will be making an online purchase again.