1 reviews | Active since Aug 2024
ONLINE ORDER MISSING
Upgrade to a smarter Gmail Luzuko Mafu to online.support, Vuyiswamafuvm1 3 days a I have a serious challenge and complaint regarding an order placed online.
I had placed the order on 10 August 2024 and I was informed that the order will take 2-5 working days. I have been waiting double the expected time with no clear response or indication from the call center with contact number ***.
I first made a follow up on the order on Tuesday 20 August 2024 and was assisted by one of your consultants that informed me that the order is packed at the store and ready for collection by the courier but couldn't not inform me as to what the reason it is taking so long. She promised to push the order so that I can receive it and I have not received it
I further game them an opportunity and on 26 August 2024 at about 09:20 I contacted the call center and was assisted by a lady called Nolu. She was telling me the same things I was told by the previous assistant where she then asked to put me on hold while she contacts the store and courier and after that the call was drop.
Today on 29 August 2024 at about 08:15 I contacted their call center where I was assisted by a male attended who also was uncertain about what is happening with my order after which he contacted the store with no success and told me that I should try calling them around 9am again because the store recently opened at 8:30am and that is why the phone is not being answer
I am very disappointed in the way this order is being handled.
The order was placed by my mother Vuyiswa Mafu.
I trust that this matter can be attended and resolved as soon as yesterday.
Regards
L Mafu
I must acknowledged the email sent by Zanele Mabaso from the national call center of Makro sent to me at 12:53 29 August 2024 informing me that my Hello Peter review was received and that the matter has been escalated to the relevant department.
I made a follow up at 15:30 on 29 August 2024 as promised to the national call center regarding the status and progress of the escalation and I was being assisted by Okuhle. Okuhle informed me that the matter was escalated to the Gqebherha brunch in the afternoon at about midday but there was no feedback. The assistant Okuhle then asked me to be on hold while she contacts the store in Gqebherha to find out why the order has not been collected by the courier as it was packed and ready on the 10 August 2024. I waited and waited on the line until she came back to me informing me that the Gqebherha store is not picking up. She asked me to hold again until she gave up. She informed me the store is not picking up and that there is nothing more she can do.
It is more than two weeks now waiting for this order.
I must acknowledged the email sent by Zanele Mabaso from the national call center of Makro sent to me at 12:53 29 August 2024 informing me that my Hello Peter review was received and that the matter has been escalated to the relevant department.
I made a follow up at 15:30 on 29 August 2024 as promised to the national call center regarding the status and progress of the escalation and I was being assisted by Okuhle. Okuhle informed me that the matter was escalated to the Gqebherha brunch in the afternoon at about midday but there was no feedback. The assistant Okuhle then asked me to be on hold while she contacts the store in Gqebherha to find out why the order has not been collected by the courier as it was packed and ready on the 10 August 2024. I waited and waited on the line until she came back to me informing me that the Gqebherha store is not picking up. She asked me to hold again until she gave up. She informed me the store is not picking up and that there is nothing more she can do.
It is more than two weeks now waiting for this order.