Online Order: MAK786744

I made an online order for my son's cricket kit on the 29th January 2018. On the 1st Feb 2018 I contacted the online department to find out when I can expect delivery. I was told that my items were sitting at Amanzimtoti store but they do not have stock of the helmet which is why there was a delay. I asked when will they have stock, I was told NEVER, none of the stores had stock and the supplier also was out of stock. I was furious because the website site said there was stock available at the store and had I known there was no stock, I would have ordered from other retailers as my son had a match on Friday the 2nd Feb. I asked the lady what was going to happen now, she said she will request a refund and the rest of my order will be delivered the next day. In my disappointed state, I told to refund me for the helmet and the delivery as I was going to go personally and pick up my order at the store that afternoon. I went to Makro Amanzimtoti on Thursday, 1st Feb to collect my order and also confirmed with the lady that my refund was done for both helmet and delivery and should expect it within 2/5 days. On Tuesday 6th Feb, I made contact with the online department again and the gentlemen confirmed that funds for the helmet were released on the 1st Feb and should be in my account by the end of the week. I asked about the delivery fee, I was told there was nothing reflecting on the system and he was going to make contact with the store and ask them to release it and will send an email to myself to confirm. Today is the 8th Feb and I have yet to receive the email. I made contact with Makro online again today to follow up and was answered by Sibusiso who told me that the fund were released on the 6th Feb (note this is the day I followed up and was told funds were released on the 1st Feb) and should be in the account this week. Now I'm furious, I ask Sibusiso about my delivery fee and he says there's nothing about the delivery fee, the store should have done that. Well since the store didn't do this Sibusiso, what is supposed to happen now because I was told it was done on the 1st Feb, he says he doesn't know. The store should have explained the procedure to me. I'm quite furious right now so I need somebody that DOES know something to make contact with me and let me know what is happening with my refund! I'm extremely disappointed with the service and the "I DON'T CARE" attitude of your call centre staff and lack of feedback. Online shopping is supposed to be convenient but I've never been so frustrated about a retailed in my life!