Online order # MAK***

I am waiting for 9 days to collect an online order , that showed in stock at the time of me placing and paying for the order.

The order still shows as in progress on your system , you respond on HelloPeter to the complaint but 36 hours has passed and nothing further has been done.

Can you please follow these steps below in order to service me as your customer(seeing your own method of customer service is non existent):

1. Is my item in stock , if yes when can i collect my order and what is the delay? 2. If the item is out of stock , how do i cancel my order and get a refund (i am also not prepared to wait 7 days for this to happen)