tS
trivesh S
1 reviews | Active since Jun 2011
17 Apr 2020, 15:50
Online order #MAK*** UNDELIVERED!!
I placed an online order on the 4th of April, to date I have not received my order. I have contacted customer services via email and also made contact via social media. This is really not the way to do business. Service is deplorable and is in contravention of what is being advertised.
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Replies (2)0
Replies (2)
Makro's replyOfficial
17 Apr 2020, 16:49Good day Trivesh ,
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please be advised that we are currently liaising with our Online team regarding your experience and will be sure to revert with feedback shortly. Kindly note that feedback will be provided within the next 24-48 hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please be advised that we are currently liaising with our Online team regarding your experience and will be sure to revert with feedback shortly. Kindly note that feedback will be provided within the next 24-48 hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Makro's reply17 Apr 2020, 16:49
Official
Good day Trivesh ,
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please be advised that we are currently liaising with our Online team regarding your experience and will be sure to revert with feedback shortly. Kindly note that feedback will be provided within the next 24-48 hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please be advised that we are currently liaising with our Online team regarding your experience and will be sure to revert with feedback shortly. Kindly note that feedback will be provided within the next 24-48 hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
tS
trivesh S's updateReviewer Update
20 Apr 2020, 11:01Good day,
Thank you, I have received my order this morning. Although there was a substitution of an item I am glad to have received the bulk of my order.
Regards,
Thank you, I have received my order this morning. Although there was a substitution of an item I am glad to have received the bulk of my order.
Regards,
tS
trivesh S's update20 Apr 2020, 11:01
Reviewer Update
Good day,
Thank you, I have received my order this morning. Although there was a substitution of an item I am glad to have received the bulk of my order.
Regards,
Thank you, I have received my order this morning. Although there was a substitution of an item I am glad to have received the bulk of my order.
Regards,