1 reviews | Active since Dec 2017
Online order late
My husband placed an order online on 23/11/2017 where they confirmed delivery within 3-4 working days. We then e-mailed online support on 1/12/2017 when we did not receive our order. They did not respond to the e-mail at all. We then phones Makro on 2/12/2017 at 10:00 and the guy said they will phone Centurion Makro manager to escalate and that we will receive an sms the same day or the day after with confirmation of pick-up. We did not receice anything. The order online still just say in progress and we ordered this in order to take this with on our holiday on Saturday. This is therefore extremely urgent and they just do not respond. I would appreciate if someone could take this up with Makro Centurion. Kind regards, Michelle Martin
Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.
Regards
Mbali Makhanya
Best regards,
Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.
Regards
Mbali Makhanya
Best regards,