AB
Angelique B
1 reviews | Active since Nov 2010
30 Nov 2024, 12:40
Online order Items missing.... No solution to get the issue resolved
I didnt receive all my items ordered online. The delivery service refers me to the call centre, call centre refers me to Makro Wonderboom, who keeps dropping the calls after holding on for more than 15 minutes at a time.... How do I get the rest of my items missing from my order?? 😮💨
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
04 Dec 2024, 16:11Hi Angelique,
Thank you for your review on our Hellopeter platform.
We do apologize for the delay of your delivery.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and they will revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Thank you for your review on our Hellopeter platform.
We do apologize for the delay of your delivery.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and they will revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Makro's reply04 Dec 2024, 16:11
Official
Hi Angelique,
Thank you for your review on our Hellopeter platform.
We do apologize for the delay of your delivery.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and they will revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Thank you for your review on our Hellopeter platform.
We do apologize for the delay of your delivery.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and they will revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
AB
Angelique B's updateReviewer Update
04 Dec 2024, 19:24Good evening,
Thank you for delay in response.
I did collect my own missing items from Makro Wonderboom on Sunday.
Thank you to your branch for wasting my airtime, fuel and time, by refusing to take calls.
I never experienced inconvenience with online deliveries, doubt I would make use of this service in future, as I think the Black Friday volumes are to much for Makro to handle.
Regards
Thank you for delay in response.
I did collect my own missing items from Makro Wonderboom on Sunday.
Thank you to your branch for wasting my airtime, fuel and time, by refusing to take calls.
I never experienced inconvenience with online deliveries, doubt I would make use of this service in future, as I think the Black Friday volumes are to much for Makro to handle.
Regards
AB
Angelique B's update04 Dec 2024, 19:24
Reviewer Update
Good evening,
Thank you for delay in response.
I did collect my own missing items from Makro Wonderboom on Sunday.
Thank you to your branch for wasting my airtime, fuel and time, by refusing to take calls.
I never experienced inconvenience with online deliveries, doubt I would make use of this service in future, as I think the Black Friday volumes are to much for Makro to handle.
Regards
Thank you for delay in response.
I did collect my own missing items from Makro Wonderboom on Sunday.
Thank you to your branch for wasting my airtime, fuel and time, by refusing to take calls.
I never experienced inconvenience with online deliveries, doubt I would make use of this service in future, as I think the Black Friday volumes are to much for Makro to handle.
Regards
Makro's replyOfficial
07 Dec 2024, 11:10Hi Angelique,
We do apologize for the delay response.
We are truly disheartened to hear about your experience.
Please know that we take your situation very seriously and are firmly committed to ensuring such an incident is not repeated with you or any other customer.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
We do apologize for the delay response.
We are truly disheartened to hear about your experience.
Please know that we take your situation very seriously and are firmly committed to ensuring such an incident is not repeated with you or any other customer.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Makro's reply07 Dec 2024, 11:10
Official
Hi Angelique,
We do apologize for the delay response.
We are truly disheartened to hear about your experience.
Please know that we take your situation very seriously and are firmly committed to ensuring such an incident is not repeated with you or any other customer.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
We do apologize for the delay response.
We are truly disheartened to hear about your experience.
Please know that we take your situation very seriously and are firmly committed to ensuring such an incident is not repeated with you or any other customer.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited