Online order incomplete and call centre not functioning

On 29 September 2018 I have placed an online order. It was partially delivered on 18 October 2018. I only received 2 out of the 3 units that I have ordered. I contacted customer care and was helped by a lady that requested me to forward the pictures of the package. She promised me that I will receive the rest of the order the week ending 26 October. Today it is exactly two weeks since I have received any communication from Makro in this regard. I have sent follow-up emails but received no reply. This is unacceptable. I need this matter to be finalized as soon as possible. More that month has passed since I've placed the order. The Makro customer call centre is not functioning because every time I call I have to hold the line for about ten minutes, then the call is dropped and I have to phone again ON MY OWN COST. I will never order Online from Makro ever again.