Online order Horrible service

What horrible service. I placed an order on the online portal on 18 August 2024 and paid the transaction using their Instant EFT option. Once completed the money deducted from my bank but still showed awaiting payment on Makro's side. Followed up at least twicew a week and got no feedback accept for the issue is being escalated. Today I chaecked on the portal and my order showed cancelled. Spoke to the consultant and he advised me to request a refund and that the item can be reordered at the normal price without the discount of the special. How is this fair? Simply beacuase Makro staff does not know how to do their work! Proof of payments were sent on numerous times without any feedback!