Online order from Makro not fulfilled after 3 months
<p>I placed an order for 2 water tanks at the end of September 2016. Two very expensive items (and I'm not even talking about the exuberant delivery fees!!). The system stated that delivery would take up to 21 working days. I waited patiently. I received one notification that delivery would be delayed, but after 40 working days I emailed to find out if I could rather just collect the tanks from the branch. No response. Several mails to ********** followed. No response on any of my emails. </p> <p>3 days ago I logged in on my account, only to see "Order completed" for these items. Since I haven't received a response to my emails, I submitted an online complaint on the Makro website - a response is promised within 48 hours - but it is now 3 days later and I still didn't hear from them.</p> <p> </p> <p>I do most of my shopping online. I don't think Makro's online shopping process can be trusted. I want my money back!</p>
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by addressing the matter with our online team and our courier company to monitor their orders accordingly. In this case we do admit that we are at fault. We should have communicated the delay with you.
I believe you have received your order .
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by addressing the matter with our online team and our courier company to monitor their orders accordingly. In this case we do admit that we are at fault. We should have communicated the delay with you.
I believe you have received your order .
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa