online order

I have never been disappointed by such a big store as Makro, I ordered on 29/01/2024, and to this day, I have not received my order, and guess the answer I keep getting, is the order is with the courier when I request the waybill none of them can provide it for me, I have been calling them everyday to find out, and I am still getting the same lie about the order being on its way. and when I tell them they have been telling me the same thing for the past 8 days, they tell me they will escalate the matter and call me back, until now, no one has called me back.