NM
Nkhensani M
1 reviews | Active since Jan 2025
24 Feb 2025, 11:03
Online order dsy
It’s been 3 months waiting for an online order which I call every week and they are telling me stories,each and every day I get a new story but not help at all… I placed the order on 30 November 2024 24 February 2025 am still waiting for makro to refund me
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Makro's replyOfficial
05 Mar 2025, 15:03Hi Nkhensani
Thank you for your review on our Hellopeter platform.
We apologize for the inconvenience caused.
We have received feedback from our finance department regarding your query stating that your refund has been successfully approved and will reflect back into your account within the next 7 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments. The date of processing was the 25th of February.
If you need any further assistance, kindly email us at ***.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,
Makro's reply05 Mar 2025, 15:03
Official
Hi Nkhensani
Thank you for your review on our Hellopeter platform.
We apologize for the inconvenience caused.
We have received feedback from our finance department regarding your query stating that your refund has been successfully approved and will reflect back into your account within the next 7 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments. The date of processing was the 25th of February.
If you need any further assistance, kindly email us at ***.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,