MI
MOHAMED I
1 reviews | Active since Oct 2015
14 Dec 2015, 19:41
Online Order Disaster
I placed an order on the 30/11/2015, on MAKRO's website. The website showed sufficient stock and limited items to 8 per customer. I completed my order and my credit card was charged. MAKRO promised 3-5day collection waiting time. After 10 days I received an email requesting cancellation of my order as they dont have stock. I asked for a suitable substitute and have been waiting ever since. I have called online support many times and no one could give me an answer except cancellation of my order. I am realy disappointed with the service from MAKRO. MAK112752
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Makro's replyOfficial
17 Dec 2015, 11:02Hello TPOINT,
Thank you for taking time to raise your dissatisfaction.
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
I believe our online support team has been in contact with you , and you will be offered a substitute.
We once more appreciate the trouble you went through to bring this matter to our attention as it enables us to take the necessary remedial action where required in order to enhance our offering to you.
Regards
Mmule Moropa
Thank you for taking time to raise your dissatisfaction.
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
I believe our online support team has been in contact with you , and you will be offered a substitute.
We once more appreciate the trouble you went through to bring this matter to our attention as it enables us to take the necessary remedial action where required in order to enhance our offering to you.
Regards
Mmule Moropa
Best regards,
Makro's reply17 Dec 2015, 11:02
Official
Hello TPOINT,
Thank you for taking time to raise your dissatisfaction.
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
I believe our online support team has been in contact with you , and you will be offered a substitute.
We once more appreciate the trouble you went through to bring this matter to our attention as it enables us to take the necessary remedial action where required in order to enhance our offering to you.
Regards
Mmule Moropa
Thank you for taking time to raise your dissatisfaction.
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
I believe our online support team has been in contact with you , and you will be offered a substitute.
We once more appreciate the trouble you went through to bring this matter to our attention as it enables us to take the necessary remedial action where required in order to enhance our offering to you.
Regards
Mmule Moropa
Best regards,