Online Order Delivery

I bought a fridge and Microwave from Makro's online store about a month ago... Now that my order has to be delivered, I am being sent from pillar to post, when I call the National Call Centre I am told that this has been escaled to a store closer to me, but I have received emails telling me to confirm if I have received my order, which I have not received... When I call the store where they say my order has been allocated to, the store knows nothing about my order and my order number doesn't reflect on my system.... I have spoken to about 7 different people today only and none of them can help me.... For such a big brand, their deliveries and order system is very useless.... I think they must just cancel my order and I will make the purchase elsewhere since no one can't see to help me.