1 reviews | Active since Jan 2017
Online order delivery
<p>I placed an online order on the 9th of Jan to be delivered to a makro locker, today is the 13th of jan and still no delivery to the locker. I contacted the call center on th 12th of jan about my delivery, and they told me it was with courier company, on the morning of the 13th i still never got any communication about the delivery, so i called the call centre in the morning, and I was told i would get a call back about this, no one called me back, i called the call center again , and this time they just dropped the line on me. Absolutely pathetic customer service, will never buy from here again.</p>
Thank you for informing us why our service did not meet with your expectations.
I believe our extended warranty team has been in contact with you and advised that the supplier was unable to supply the parts needed on time and thus will be replacing the unit. There are forms that will still need to be authorised first once done communication will be sent out to you.
We apologise for any inconvenience and trust you will continue to use our products with confidence
It is our goal to retain you as a satisfied customer.
Thank you kindly
Regards
Ludfia Pillay
Thank you for informing us why our service did not meet with your expectations.
I believe our extended warranty team has been in contact with you and advised that the supplier was unable to supply the parts needed on time and thus will be replacing the unit. There are forms that will still need to be authorised first once done communication will be sent out to you.
We apologise for any inconvenience and trust you will continue to use our products with confidence
It is our goal to retain you as a satisfied customer.
Thank you kindly
Regards
Ludfia Pillay
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by addressing the matter with our online team and our courier company to monitor their orders accordingly. In this case we do admit that we are at fault. We should have communicated the delay with you.
I believe that our online team has been in contact with you to explain the process and the reason for the delay
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us
Thank you kindly
Regards
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by addressing the matter with our online team and our courier company to monitor their orders accordingly. In this case we do admit that we are at fault. We should have communicated the delay with you.
I believe that our online team has been in contact with you to explain the process and the reason for the delay
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us
Thank you kindly
Regards
Hi
i was not given any reasons, i cancelled my order on monday, i am still waiting for my refund. Yesterday you guys called me and asked me if i have collected my order after o cancelled. Really pathetic service, please can i just be refunded.
Hi
i was not given any reasons, i cancelled my order on monday, i am still waiting for my refund. Yesterday you guys called me and asked me if i have collected my order after o cancelled. Really pathetic service, please can i just be refunded.