ONLINE ORDER DELAY

So it was black friday and I wanted to purchase an xbox. There were many options but I specifically chose to buy it from Makro because they had stock.

Here I am 1 full payment, 2 weeks, and 5 phone calls later still having no idea when I am going to get my unit. I understand delays due to Black Friday, but really... you guys should have at least had a plan with the congestion so that you could ensure everyone gets their products at a confirmed date because waiting is ok but not knowing and false information is frustrating. Instead I get thumb sucking answers. Please work on your online ordering system, this is really upsetting.