Online Order Default - Samsung Galaxy Phone Disappears in transit from Makro to Customer

So we took a black Friday deal with Makro on a Samsung Galaxy phone. Delivery was promised in 8 to 10 working days. We are now on the 17th working day and despite their numerous claims our order has been dispatched, the courier waybill numbers given either show, parcel was delivered (probably to one of their employees), waybill number does not exist or some other such nonsensical feedback. Today, one of their call-center consultants had me holding on for 20 minutes and came back only to cut the call on me without a word???. Now not sure if we're being helped or not!!! I agree with the sentiments that Makro needs to either overhaul its online business or close it! simple!