KL
KATLEGO L
1 reviews | Active since Apr 2015
03 Feb 2021, 18:30
Online order collection
Good day Yooh Makro is on another level today. Call Centre Agent started with giving me attitude refusing to comfirm her name. Then we arrive for collection of items since we were advised to wait for sms before going for collection only to return with nothing. We were told to even wait for Saturday cause that's how long we will wait.
My question is why did they send sms that says items are ready for collection?
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Makro's replyOfficial
04 Feb 2021, 10:28Good day Katlego,
Thank you for your review on our Hellopeter platform, we do apologize for the delayed response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will be addressing the matter alongside our relevant store management and thereafter, communicate with you with an update on this matter.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delayed response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will be addressing the matter alongside our relevant store management and thereafter, communicate with you with an update on this matter.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply04 Feb 2021, 10:28
Official
Good day Katlego,
Thank you for your review on our Hellopeter platform, we do apologize for the delayed response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will be addressing the matter alongside our relevant store management and thereafter, communicate with you with an update on this matter.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delayed response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will be addressing the matter alongside our relevant store management and thereafter, communicate with you with an update on this matter.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team