Online order cancelled by Makro but I still get charged.

I ordered and paid for a book on Makro Online that was "in stock". My credit card was charged for the item price and shipping. A few days later I received an email saying that my order had been cancelled. When I enquired about the cancellation I was told that they did not have stock, hence the cancellation from their side. I was promised a refund.

When the refund came, it was only for the item cost, not the item+shipping! Makro did not ship anything! How can I not be refunded the entire cost? It is not my fault that Makro falsely advertised that they had stock of an item and processed the order.

After numerous enquiries, I am still waiting for the shipping portion to be refunded. It is now a month later and all I get told is "Please be advised that we have escalated the below to the finance department. We sincerely apologize for the inconvenience caused."

Not acceptable!

This was my first time ordering on Makro Online. Not to be repeated.

Andrew