KH
Ken H
1 reviews | Active since Jul 2011
11 Nov 2019, 11:47
Online order - appalling service and no delivery
Ordered an urgently needed item online on the 1st Nov because it was only available online - Was promised delivery in 2 - 5 days. No delivery. Today 10 days later and according to the tracking, the order was packaged on the 4th and that's the last anybody heard of it. Emailing gets an automated response saying they will take 2 days to respond! Phoning them gets "we will call you back" and they never do. But they are very quick to take your money!
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Replies (4)
Makro's replyOfficial
11 Nov 2019, 12:47Good day Ken,
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received in this regard and the inconvenience this has caused you. Please allow us to contact the relevant management to assist with your order and expedite the process. As soon as feedback is received, we will contact you.
Please be advised that feedback will be relayed within 24 hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received in this regard and the inconvenience this has caused you. Please allow us to contact the relevant management to assist with your order and expedite the process. As soon as feedback is received, we will contact you.
Please be advised that feedback will be relayed within 24 hours.
Kind Regards,
Makro Hello Peter Team
Makro's reply11 Nov 2019, 12:47
Official
Good day Ken,
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received in this regard and the inconvenience this has caused you. Please allow us to contact the relevant management to assist with your order and expedite the process. As soon as feedback is received, we will contact you.
Please be advised that feedback will be relayed within 24 hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received in this regard and the inconvenience this has caused you. Please allow us to contact the relevant management to assist with your order and expedite the process. As soon as feedback is received, we will contact you.
Please be advised that feedback will be relayed within 24 hours.
Kind Regards,
Makro Hello Peter Team
KH
Ken H's updateReviewer Update
11 Nov 2019, 17:24This is where the whole system fails - in an efficient world it would take one phone call to find out what has happened but I guess that is asking too much.
KH
Ken H's update11 Nov 2019, 17:24
Reviewer Update
This is where the whole system fails - in an efficient world it would take one phone call to find out what has happened but I guess that is asking too much.
KH
Ken H's updateReviewer Update
12 Nov 2019, 14:10Needless to say, more than 24 hours have now passed without the slightest response from Makro or any change in the tracking status of the order.
KH
Ken H's update12 Nov 2019, 14:10
Reviewer Update
Needless to say, more than 24 hours have now passed without the slightest response from Makro or any change in the tracking status of the order.
KH
Ken H's updateReviewer Update
21 Nov 2019, 11:04Eventually received the order exactly TWO WEEKS after placing it - Not exactly 2 - 5 days as promised. And this only after strenuous complaint. Serious management failure here. Will not order online from Makro again.
KH
Ken H's update21 Nov 2019, 11:04
Reviewer Update
Eventually received the order exactly TWO WEEKS after placing it - Not exactly 2 - 5 days as promised. And this only after strenuous complaint. Serious management failure here. Will not order online from Makro again.