Online order AND NO DELIVERY TO DATE

Item: Makro
Rating: 1
Author: Vishan L

I made a online purchase about 8 days ago, and i have not received my order yet. When u log in to track the order, i find that the order has been prepared but they never hand it over to there courier company. I have sent emails and rven to tried to call customer care, however no response from either.

I wonder if they are ****s themselves

Helpful (0)

Replies (1)

Makro's replyOfficial

06 Jun 2020, 15:27

Good day Vishan,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply06 Jun 2020, 15:27

Official