Online Order

I placed an online order on the 20th of March 2025, I processed payment on Capitec pay the payment was successful however according to the makro app my order is "Awaiting payment" I called on Friday the 21st of March 2025 I spoke to a gentlemen who gave me the *** no feedback, I called on Saturday 22nd of March 2025 I spoke to a lady who told me they having problems with their systems but it's been escalated. Still no feedback so I called them again today sent the email again with the proof of payment still no feedback asked for a manager to take the call but apparently the 7 managers were busy till now I'm still waiting for them to call me back. The service is pathetic. Especially when they have no answers and put me on hold to make up some BS excuse.