Online order, a complete disaster

I have been a customer of Makro for decades but today I feel that Makro does not care about customers at all. I ordered a new desk on Makro online (MAK***) but the item never arrived (at this stage I had been waiting for almost 2 weeks). It turns out the supplier was out of stock but Makro didn't even bother to notify me of this. After numerous phone calls and emails to *** & *** (the email channels don't even bother to reply to my emails) I was informed that it will take another 2 weeks to get my money back from Makro. This is completely unacceptable. To be out of stock and not notify me is one thing but to have to wait for 2 more weeks for the company at fault (Makro) to refund me is daylight *******. This is completely unacceptable!!!!! Makro should bare the consequences of this disaster not me as the customer!!!!