Online order

I am extremely upset and disappointed with the service I received regarding my order OD***.

The driver assigned to deliver my parcel, Shaheen AJ, failed to deliver my order as scheduled. Instead of fulfilling his responsibility, he sent me a WhatsApp message informing me that his car had broken down. I do not understand how this becomes my problem as a customer. I arranged my plans around receiving this parcel today because I was supposed to travel to Cape Town with i***** 2 days now without any communication

On top of the inconvenience caused, I found the manner in which the driver communicated with me to be unprofessional, rude, and disrespectful. Customers should not be treated as if they are personal friends, especially when discussing failed service delivery.

I made a follow-up today, dated 01 April 2026, and they haven’t responded yet. My money is already taken from my account for an online order. It is not the first time I am having an issue.

I don’t wanna sound rude, but Makro is pits, a hell of a company. Tell me why my order is not delivered and the status doesn’t say anything. What the **** is this? Who is responsible for getting back to me? I am ****ed. I work hard for my money