Online order

Bad service I placed an order on the 26.11.2022 and waited after 3 weeks I sent an email asking for my refund instead of giving back my money they’ve been calling me saying they are making a follow up with their courier and once they receive the goods then my refund will be processed. Now they make it my fault of which I got nothing to do with their courier all I want is my money back since I’ve waited for so long which is more than 3-5 days as they indicated on the website.