Online Order - 7 Days Later - No Ordered Goods

I've placed my online order with Makro more than 7 days ago for collection at the Cape Gate branch. My money has was debited, where after I received a collection slip and was told (as per the online order procedure) that the order will take about 3-4 days before I can collect at the Cape Gate Branch.

I've tried calling that branch and the online orders on numerous occasions. My calls either got dropped, or I was left waiting for more than 10 mins or there was simply no answer. Obviously being extremely furious by then, I wrote a beautiful email to the online orders and customer care email addresses. To date I have received no reply from anyone. Thereafter, I logged a complaint post on the Makro SA Facebook page. Whoever "Makro SA" is, told me to give my MAK number, and that my matter was escalated.

It has been more than 7 days... I have still not received any feedback from anyone.

I have noticed a lot more similar posts with people complaining about their online orders that have still not been received.

I regard this as ridiculous and totally unacceptable Makro SA!