1 reviews | Active since Jun 2017
Online order 29 April 2023- no delivery, communication or updates to date
I placed an online order on 29 April 2023. Order Number: MAK*** I chose the option to collect my at the Germiston store. When the order email was received, it showed collection as Woodmead store. I immediately called customer service and informed them of the problem. They opened a ticket # *** to correct the collection store to Germiston.
I received no further communication from Makro. I drove to the Germiston store on 2 May 2023, to enquire. Fayaz Ramathula (Makro Care) at the store updated the ticket and promised that Makro would deliver the order to my place of work in Edenvale without any delivery fee.
I called customer service again on 17 May for an update. I called 5 times and they kept dropping the calls. I enquired on their zendesk chat about the order status and they said they would contact the Woodmead store and send me an email with the status. To date they have still not called. What pathetic customer service from Makro
However, this defeats the whole purpose of shopping online for your specials if you cannot deliver on the advertised products. You needed the decency to communicate proactively and did not do that, not even once since I placed the order.
I am disgusted by the whole experience, customer service, and this response. And you only responded after doing my review on this platform. You should be going the extra mile to ensure your customer gets the order as promised in your ticket details.
However, this defeats the whole purpose of shopping online for your specials if you cannot deliver on the advertised products. You needed the decency to communicate proactively and did not do that, not even once since I placed the order.
I am disgusted by the whole experience, customer service, and this response. And you only responded after doing my review on this platform. You should be going the extra mile to ensure your customer gets the order as promised in your ticket details.
I thank the Woodmead team for arranging the free delivery and ensuring I receive my order.
Thank you for following up on my queries in the ticket and making good on your promise.
The WumDrop courier service was a good experience, with Elizabeth keeping me informed throughout the day.
Thank you, Makro, for turning the order experience into a positive one.
I thank the Woodmead team for arranging the free delivery and ensuring I receive my order.
Thank you for following up on my queries in the ticket and making good on your promise.
The WumDrop courier service was a good experience, with Elizabeth keeping me informed throughout the day.
Thank you, Makro, for turning the order experience into a positive one.