Online order

I ordered a PS4 500GB Sonic Bundle ONLINE and made payment on 30 Nov. (MAK749019)

I tried tracking my order. The eMail you send to 'track my order' -link just doesn't work. So, I tried phoning the call centre. Yesterday I Phoned SIX times. The phone rings and rings and rings (with a message that there is high call volumes). I also send an eMail - which was just never answered. Eventually just before 5 somebody actually answered. I was told there is no stock available.

In this morning's Beeld you are advertising this same special. My question is this: If there is no stock, WHY do still advertise it online and in the Beeld?

This morning I phoned again to ask this question. I phoned at 8.04 am. The phone was answered after about 10 min, I was then put through to a different department, The phone just rang and rang and rang. I put down after about another 10 / 15min.

I then tried phoning StrubensValley Makro. The phone rang for 20 min, after which I put down.

I would like to know WHERE my order is. The excuse that there is no stock is unexceptable as you AGAIN advertised it in this morning's Beeld.

Why is nobody answering the phones or my eMail? Are you REALLY that busy? Are you that busy with complaints?