1 reviews | Active since Nov 2017
Online Order
Never in my life did i ever think Makro would have *********** staff and ways to deal with their customer, it's very poor and shameful. Yesterday was meant to receive my online order and the courier was extremely rude to me, went to a point whereby he told me i'll see how i get my order because he doesn't have time for me Mind you, he calls after passing my house telling that his passed there and will not go back, i asked if he bothered to even go to the address and responded saying no There's been no solution since, it's day 2 and when i call the crownmines branch all they do is put me on-hold and no1 ever attended to me, it's really disappointing that people are hired to do this job of taking care of customers and not even 1 person can be of help, in all the times i've used online shopping this is my first time buying at makro online and its been nothing but bad bad bad, a horrible experience whereby their courier service guys are extremely rude and don't value their clients and even worse even when i tried explaining to the driver he just didn't wanna listen, and then when we start telling them hence why their drivers it will be like we are degrading their jobs whereas if you polite and respect me i'll do the same. I've dealt with drivers from courier companies so many times and it has been pleasant, Zando, Superbalist, PnP, KitKat Cash&Carry, it's been pleasant. So much that i wasn't even called to be informed that 1 of the items from Makro weren't in stock but it was when i placed the order, they didn't even call me to notify me or give me options to substitute, I am deeply disappointed,
this kind of treatment causes emotional trauma and i know for sure they will never do anything to compensate what you went through with all the mess they put 1 through
No sense of understanding let alone doing the right thing for the customer to gain trust in them, to them it's like it's your fault and that's that, they'll deliver when they can and that's the best they can do whether you like it or not
I am not happy and would never recommend someone wo ever buy online from Makro because they are worst kind to ever deal with and have no empathy
My kids things for lunch are part of that grocery and i really wonder if i didn't make a plan what would my kids have, i'm disgusted with all this treatment. I even forced to speak to the manager that didn't have time for me not even once til i had to be an unpleasant customer.
This is an emotional trauma and very much stressful and an upsetting situation, i used my money trusting them to treat my request with much importance, it's day 2 of dealing with the same issue and still it's messed up, my money, my hard earned money, my feelings are being toyed with, their driver who insulted and i'm sure nothing will be done, the driver was rude to me and will continue putting other customers through such
i was given the second drivers number *** and the number has been on voicemail since, we are being sent drivers who have no access to phones, the fact that the parcel is delivered, no1 called to state that they outside to deliver my parcel, MAKRO has been my worst by far
my kids will go to school again without their things, i again will be frustrated and again no communication, i have to constantly call like today, dealt with over 5 people with no solution and the only thing they'll ever say is i'm sorry like it will make things better let alone compensate you for your trauma, a trauma they caused without any remorse, customer care is 1 of the things MAKRO lacks
my last calls was just before 6pm and the lady by the name of Sne literally hung up on me, i used my airtime of over R200 as i would be hung up at or kept on holding to be sent from pillar to post and they not even bothered as to all the cost i've had to go through regarding this misery
i am fedup and would appreciate to be reimbursed my money coz this is unacceptable and again tomorrow i'll be dealing with another heartache whereas i paid for this, i paid and nothing was bought on credit, i don't owe anyone and this is how i'm being treated
wherever you dropped off my parcel i want my things and i will never deal with MAKRO ever again and wouldn't advise anyone to ever have to deal with MAKRO
I AM BEYOND DISGUSTED , IRRITATED AND SICK OF MAKRO, NEVER WILL I EVER DEAL WITH IT EVER AGAIN
This is an emotional trauma and very much stressful and an upsetting situation, i used my money trusting them to treat my request with much importance, it's day 2 of dealing with the same issue and still it's messed up, my money, my hard earned money, my feelings are being toyed with, their driver who insulted and i'm sure nothing will be done, the driver was rude to me and will continue putting other customers through such
i was given the second drivers number *** and the number has been on voicemail since, we are being sent drivers who have no access to phones, the fact that the parcel is delivered, no1 called to state that they outside to deliver my parcel, MAKRO has been my worst by far
my kids will go to school again without their things, i again will be frustrated and again no communication, i have to constantly call like today, dealt with over 5 people with no solution and the only thing they'll ever say is i'm sorry like it will make things better let alone compensate you for your trauma, a trauma they caused without any remorse, customer care is 1 of the things MAKRO lacks
my last calls was just before 6pm and the lady by the name of Sne literally hung up on me, i used my airtime of over R200 as i would be hung up at or kept on holding to be sent from pillar to post and they not even bothered as to all the cost i've had to go through regarding this misery
i am fedup and would appreciate to be reimbursed my money coz this is unacceptable and again tomorrow i'll be dealing with another heartache whereas i paid for this, i paid and nothing was bought on credit, i don't owe anyone and this is how i'm being treated
wherever you dropped off my parcel i want my things and i will never deal with MAKRO ever again and wouldn't advise anyone to ever have to deal with MAKRO
I AM BEYOND DISGUSTED , IRRITATED AND SICK OF MAKRO, NEVER WILL I EVER DEAL WITH IT EVER AGAIN