Online not good

I hope this goes to head office of management On Sunday i placed an order for BLACKCAT peanut butter ,the order was cancelled due to no stock ok no problem Yesterday i called makro vaal to confirm if the is stock before i order i was in communication with a guy called Gabriel themba he even said the is stock on the store after i ordered i should send him an email i did so remember im using my airtime to call the store. I did order and send him prove of order At 00.00 today i get a massage my order has been cancelled again well the guy confirmed the units are 43 in store . Today morning i called again the call centre i was transferred to talk to a guy called excellent or excellence he did confirm to me that the store had stock no problem i asked what the way forward as my order will be delivered today he said the online team said i must order again but using pickup option as my order is not yet out remember that my call and airtime i spended more than R150 today on the call , i asked him not to hangup as i placed the order i did order again then gave him the order number and he said he will personally talk the items to the online no problem in 1 hour apart i get an sms that my order is on the way no problem no stress after 30 mins another sms stating that my order is cancelled yet the guy promised that the stock is available i called again mind you my airtime again back and forth them hanging up one my time and my airtime , finally the call was answered after three hang ups by a lady called tumelo in the online department they cant help me i dont even get a valid reason because exelce says he spoke to them , tumelo says they know nothing My question is should i always have a problem with makro online ? Why im i not helped just like everyone else? Just because im disable i must be treated like this we buy online with different reason if i had strength 😭😔😭😔😭 i would go to the physical store but i cant hence i opt for online as its inconvenient for my heath situation im tired of fighting vaal store every time i make an order for it to be successful i have to be in hello Peter why cant they block my account if im the black sheep of the country where my orders has to be flighted check my profile always is makro vaal and me why is that must i always spend money on calls if both guys didn't mention that the is stock i wasn't going to order but i order my order are cancelled 😭😭😭😭😭it really pains me because i deal.with loss from airtime loss from bank charges can you kindly help a suffering black women who can do things for herself order numbers from sunday

Mak*** Mak*** Mak***