Online nightmare turned to a Wonderland dream

<p>I take this platform to inform whomsoever needs, that the manager Mpho, who deals with Online collections at Makro Crown Mines, has given to me a customer service beyond my expectations.</p> <p> </p> <p>I, in the novemeber black friday rush decided to order through Makro's online platform a Misfit Flash, suffice to say after close to 30 days no delivery calls to absent minded call center not going through, I simply decided to go To Makro Crown Mines.</p> <p> </p> <p>At Makro Crown Mines I was attended by Mpho, of of the managers, and she showed a existing trail of questions on delivery time for my specific order, so i left on the day with a promise for resolution and/or feedback on my order.</p> <p> </p> <p>Not having gottten that, I then march today "4th of Jan 2017" with a plan of indignation and refund in my mind, but to my happy surprise.</p> <p> </p> <p>First, Mpho recognise me, second she had in my interim "holidays and all" though unable to still get a resolution for my order, arranged for a different competing brand, but still wearable device, and at no cost to me, seeing that the device costs more. Though she was still to call and I preempted by showing up before all the required paperwork to enable the swap was done.</p> <p> </p> <p>This amazing service wiz, ran up and down whilst I waited with the result that I have the device i needed.</p> <p> </p> <p>I take this chance to say the length she took, is appreciated, and was not expected taking into account previous experience. I furthermore state, I will use again the online platform, and select delivery to Crown Mines Makro, since if something fails, I shall forever count on the understanding, diligence, and commitement to service of Mpho.</p>