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LM
Lance M

1 reviews | Active since Mar 2012

20 Dec 2018, 05:51

Online Makro shopping might as well be offline

I ordered and paid for a few items on the 28th of November for a Christmas present for my wife. All items were in stock when I placed the order and the store pickup time stated 7-10 working days.

It is now the 20th of December with Christmas just a few days away. I still have not received my order. When contacting Makro, they stated they need to source the mixer I ordered from another store and cannot give me a date when it will arrive.

This is unacceptable as the original order time was 7-10 working days. I have emailed and phoned numerous times and cannot get any feedback regarding when my order will be completed. I have asked for a refund so I can get the present for my wife before Christmas but this has just been ignored. Right now I don't know where to turn to get this matter resolved as I have followed the proper channels of logging a complaint.

I am frustrated and angry at the service and the entire experience that Makro has provided.

0
Replies (2)
Makro
Makro's reply20 Dec 2018, 10:55
Official
Thank you for alerting us on your complaint. Kindly be advised that your complaint is being attended to by our internal team.
   
Regards
Makro Team
LM
Lance M's update21 Dec 2018, 21:25
Reviewer Update
Thanks for you response but I still not have had feedback when my order will be ready. I cannot understand why it is taking so long. If the product is in another store it should take a matter of days to get the product. It is not as if the product is being sourced from overseas. You have ruined my Christmas gift to my wife. I do not have the money now to go buy another gift.