Online MAKRO ORDER

I made an online purchase on the 15 Aug. I didn't receive my parcel for two weeks (this included constant phone calls telling me it would be delivered the next day which it was not). Eventually I called in again to cancel the online order and get my money back the call center was completely useless as I had to physically go into makro to get my order ACTUALLY canceled. I got an email to confirm the refund however 10 days passed and I didn't get my money!! I had to return to the store again only for them to tell me I can't get my money cash because it has been processed. I called into tbe store today and it had to be escalated again because the finance department didn't give feedback. Today is the 18 of Sept over a month with no refund or products. PATHETIC SERVICE!!