MVV
Miné Van Vuuren
1 reviews | Active since Aug 2016
03 Dec 2021, 11:05
Online Makro Disaster
I am very sadden by Makro Strubens Valley. I ordered a Bosch Dishwasher on Monday 22 November via Makro Online. I’ve been following up daily regarding where my delivery is, eventually got to a point that it’s at Strubens Valley. It has been packed since the day I bought it. Just waiting for delivery. Every time we call there’s excuses that it’s a black log but been promised delivery since Wednesday. I’m to the point of tears as all my begging is falling into deaf ears. It feels like we paid for the order. But then Makro Online doesn’t try anything to have happy clients.
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Makro's replyOfficial
03 Dec 2021, 11:31Good day Mine Van Vuuren
I hope you are well.
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We will contact the stores management so that this matter can be addressed. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Kind regard
Hello Peter
I hope you are well.
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We will contact the stores management so that this matter can be addressed. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Kind regard
Hello Peter
Best regards,
Makro's reply03 Dec 2021, 11:31
Official
Good day Mine Van Vuuren
I hope you are well.
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We will contact the stores management so that this matter can be addressed. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Kind regard
Hello Peter
I hope you are well.
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We will contact the stores management so that this matter can be addressed. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Kind regard
Hello Peter
Best regards,