ZA
Zeyn A
1 reviews | Active since Sept 2011
06 May 2019, 16:24
#### Online Makro a *******#####
First and last time ever. I bought a popcorn machine online and it is not the size as advertised. Tried to get it returned/collected was asked 101 different questions together with pictures. I sent all info and was assured of a collection within 3-5 days. This didn't happen and I followed up only to be told that I must give a reason and send pictures before they even start to collect this!! I already did with proof. Disgusting/***** service - never buy from Makro Online- stick to reputable companies like Takealot etc. Sending this to the CEO and regulator.
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Replies (2)
Makro's replyOfficial
07 May 2019, 15:07Good day Zeyn,
Thank you for your Feedback.
We are sorry to hear about your recent experience that you received with regards to the return of your online order, this is definitely not the type of service that we would want for you as our customer.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided once received.
Kind Regards,
Hellopeter Team
Makro's reply07 May 2019, 15:07
Official
Good day Zeyn,
Thank you for your Feedback.
We are sorry to hear about your recent experience that you received with regards to the return of your online order, this is definitely not the type of service that we would want for you as our customer.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided once received.
Kind Regards,
Hellopeter Team
ZA
Zeyn A's updateReviewer Update
10 May 2019, 11:22Thanks for reply however -nothing has been collected or credited to date..
ZA
Zeyn A's update10 May 2019, 11:22
Reviewer Update
Thanks for reply however -nothing has been collected or credited to date..