NV
Niel V

1 reviews | Active since Oct 2012

15 Oct 2015, 13:18

Online Info incorrect and VERY LATE delivery

On Monday night /early Tuesday morning I went to the Online Store and ordered a Portable air conditioning unit.<br> First of all I checked 2 things:<br> - Is the unit in stock at my local store? (Silver Lakes) *The site indicates YES (IN STOCK)<br> - How long will it take to be delivered? * Site indicates 2-5 Days<br> <br> As I am typing this it still says it is in stock at Silver Lakes<br> [URL Removed]<br> <br> I have spoken to both MAKRO Cusomer Care and Silver Lakes branch every other day since Tuesday 6 Oct.<br> On Monday 12Oct, I was told that deliveries would arrive the next day and that I would only receive the unit on Wednesday 14Oct or on Thursday 15Oct (If the delivery was late).<br> <br> It is now Thursday 15Oct and I just got off the phone with Silver Lakes who once again said they had no stock and should get Tomorrow 16Oct.<br> <br> This is totally unacceptable as I was planning around the delivery and PAID for a service that I am yet to receive... 2-5 Working Days becoming 10...<br> <br> Also, I have not received a single call back like I asked for in case the order status or estimated delivery time changes.<br> <br> Very poor service<br> <br>

0
Replies (1)
Makro
Makro's reply16 Oct 2015, 10:18
Official
Hello nieldevries,


Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.

Your reference number for this complaint is: ***


Regards
Mmule Moropa