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LvdM
Lindi van der Merwe

1 reviews | Active since Dec 2013

22 May 2020, 07:32

Online grocery shopping at Makro

I ordered monthly groceries online on the 27th of April 2020. The notification stated that I would have to wait 5 to 7 days for delivery needles to say I am still waiting.... I cannot even count the amount of emails and calls made to date. Very frustrated as I cannot get communication out of them for a delivery date. I have asked for feedback from Makro and this is the result of not getting any.

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Replies (2)
Makro
Makro's reply22 May 2020, 08:50
Official
Good day Lindi,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 

LvdM
Lindi van der Merwe's update28 May 2020, 11:09
Reviewer Update
I am still waiting for my Makro grocery order its today 31 day since I placed my order. I appreciate that Makro can be very fast to saying that they are looking into matters but to date and apart from an email saying very much the same as the note above. No feedback as yet on what is wrong and when I will be getting my order. I am still without groceries...