Online goods rejected

On the 26/07/2025 I bought a microwave online and it was delivered the next day. Upon receiving the product I realised how small it is for a 30L and the buttons are hard and not user friendly for my son. I immediately packed it away and logged a return. I was advised to email the pictures of the product in its original packaging and declare it was not used, which I did. To this day Makro keeps rejecting my return and advised the reason for rejecting is I was in store. How when the product was bought online and your driver delivered the goods. I was even asked to rate him. I wanted to exchange for a bigger product but due to the service, I want my money back. Rate your driver, Rassia, who delivered your Makro Online order OD***...: Your feedback helps us improve! https://p.wmdrp.me/r/6XY9DK