ONLINE FRIDGE PROMOTION - NO STOCK CUSTOMERS NOT BEING ADVISED ACCORDINGLY

I would like to highlight my great concern with MAKRO'S ONLINE SPECIALS AND DEALS. MY daughter ordered a fridge online yesterday the 8th June as the special was ending on the 9th June. Firstly she had endless issues doing the transaction online, it eventually was successful , immediately after the cash was deducted she received a notification that said the fridge was not in stock and she will receive a refund within 7 to 14 working days. WHY DID THEY NOT INDICATE THAT THERE WAS NO STOOCK PRIOR TO THE TRANSACTION BEING DONE. THIS SHOULD BE HIGHLIGHTED AND CUSTOMERS SHOULD BE ADVISED BEFORE MAKING ANY PURCHASE. LOOKING AT REVIEWS CUSTOMERS have been waiting for months for their refunds. This in UNACCEPTABLE. MAKRO NEEDS TO BE CONSIDERATE TO THEIR VALUED CUSTOMERS. I WOULD LIKE AN EXPLAINATION AS TO WHAT THEIR POLICY REALLY IS, A RAIN CHECK FOR MY DAUGHTER TO REPURCHASE THE FRIDGE IN STORE AND WITH THE PAYMENT ALREADY DEDUCTED FROM HER ACCOUNT. THIS IS DAY LIGHT ******* !!!! THIS IS UNACCEPTABLE